Siarum Communications Is Now TeamLogic IT

Business Phone Service, IT Services & Communication Software from Birmingham, AL

Watch our commercials and learn TeamLogic IT and TeamLogic Voice will help your business thrive.

Download our Communicator for Desktop or Mobile Device!

Mobile Communicator

Desktop Communicator

TeamLogic IT VOIP

Why we are the best:

TeamLogic IT VOIP is a state-of-the-art communication system that not only reduces the costs of phone and data services, but also connects sales and marketing teams to their clients like never before.

TeamLogic VOIP is equipped with TeamLogic IT VOIP Results, a unique, built-in CRM, allowing businesses to initiate and receive calls, texts and emails to and from clients anywhere in the world. Even more, your calls, texts and emails are actually recorded and logged into your client’s profile in TeamLogic IT VOIP Results. Because all your communications with clients are recorded and stored as digital files, unfortunate circumstances of miscommunication with clients are practically eliminated. 

All Calls Recorded

IVR Functions

Mobile App

Client Management Software

Text Messaging

Workflow Manager

Call Center Capabilities

SERVICES

What We Do

Voice Communications

From cost savings to increased mobility, Siarum Ring helps businesses immediately and for the long-term. Hosted Voice can lower voice communications costs, improve team collaboration, and free up IT resources. Plus, your business will be able to scale more rapidly than ever before with Siarum workflow tools.

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Mobile App

Take your Siarum Ring features on the go with the mobile phone app. You will have access to a complete mobile friendly Siarum dashboard so that you are only an arms reach away from your valuable contacts. Even make calls from your app and your caller ID will show your office number. Making your Cell phone a true office line.

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Online Presence

Set your presence status and availability in Communicator. View other users’ presence and availability. Sync Outlook contacts with Communicator. Call them from Communicator directly or from Outlook using the integrated Outlook plugin. When an inbound call is received, see who from your Outlook contacts is calling you.

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Video Conferencing

Siarum Meeting is a Communicator Module that allows any user to set up meetings without the hassle of switching applications. With access to all of your  contacts you can start collaborating with a single click.

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Real Time Monitoring

Ensure that your call center workforce is effective, successful and consistently delivering outstanding customer service. Use the “Monitor” feature to listen in on an active call and identify problems quickly and while listening use “Whisper” to speak with the agent without the caller knowing, or “Call Barge” to speak with the agent and the caller.

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Unlimited Queues (ACD)

Automatic Call Distribution system helps keep customers on the line by routing incoming calls to the agent with the most suitable skill-set who can address the caller’s needs properly. ACD is a very important component of a call center and communication system. Some of its capabilities include Priority Routing, First In – First Out (FIFO), Queue Call-back, Call Monitor, Call Barging and more.

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Queue Statistics and Reports

Real-time queue statistics gives you an in-depth insight into agent activity and queue traffic where you have the access to agent’s inbound and outbound calls, missed calls, occupancy, availability, queue inbound answered and unanswered calls, as well as total calls… You can display the reports visually by using a graph or export it as a PDF or CSV file.

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Improve Service Quality

With the Siarum Contact Center edition, you can track call activities in real-time and generate relevant reports that will improve your business productivity. You can generate different types of reports, such as Daily, Monthly and Extension Reports. Each report can additionally be filtered by Datetime Range, Caller, Trunk, Duration and more.

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IVR Statistics

IVR statistics report gives you a detailed overview of how your customers are navigating an IVR menu. Currently, you can access three types of report: IVR Calls per Option, IVR Calls, and IVR Calls per Called Number. Each report can be filtered by Date Range, IVR, Called Number, Caller ID, and Destination.

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Testimonials

What People Are Saying:

Saved me a lot of money and gave me a client management tool that is outstanding. Now I never miss a conversation with any client and I can go back at anytime and check the recordings.

Sam Gannaway

Owner, Farmers Insurance

Security was our main concern when moving to a new phone system, but Siarum’s servers are the best in the industry. We have been very pleased since moving over.

Jim Carter

Managing Partner, Horizons Financial Group

Mark helped me start my business 4 years ago and now we are using the Siarum Phone system. Mark and the entire Siarum team is one of the best groups I have ever worked with.

Kerri Hicks

Owner, Vetcare of Calera

Mark and Jason were with us every step of the way to make the communications transition seamless. I would recommend any business or University move to Siarum. Top of the line service.

Leon Moody

IT and Marketing Manager, Miles College

Call Us

(205) 783-1090

Hours

M-F: 8am – 5pm
S-S: Closed

Office

4000 Eagle Point Corporate Drive
Suite 100
Birmingham, AL 35242